Bilingual Client Experience Associate
Job Summary
Fluent in both English and Spanish, the full-time hourly Bilingual Client Experience Associate will manage inbound client calls, capture leads, take orders, and schedule appointments while working remotely.
Key responsibilities
- Answer inbound calls and handle various call types, including live chat and appointment setting
- Maintain performance metrics such as quality, accuracy, and after-call work time
- Participate in a structured training program, including live calls with ongoing support
Required qualifications
- Fluency in both English and Spanish
- Strong computer skills with a typing speed of at least 30 WPM
- Dependability and punctuality for scheduled shifts
- A warm and upbeat demeanor with a genuine interest in helping clients
- A growth mindset and eagerness to learn new call types and tools
Complete Job Description
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