Bilingual Client Support Agent
Job Summary
To enhance customer satisfaction, the full-time Bilingual Client Support Agent will provide remote support to clients in Georgia by responding to inquiries and resolving issues through various communication channels.
Key responsibilities:
- Respond to incoming customer inquiries via phone, email, and chat
- Demonstrate a thorough understanding of products and services to effectively address client needs
- Maintain accurate documentation of all client interactions and work collaboratively with team members
Required qualifications:
- Minimum of 1-2 years of experience in customer service or support
- Fluency in both English and Spanish
- Familiarity with CRM software and customer support tools
- Ability to work efficiently in a remote setting with minimal supervision
- Must have a reliable desktop or laptop computer running Windows 11 and a high-speed wired internet connection
Complete Job Description
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