Bilingual Collection Representative

Job Summary

Seeking motivated individuals, the fully remote Bilingual Collection Representative will manage high-volume inbound and outbound calls, negotiate payment arrangements for past-due medical balances, and exceed performance metrics while working from home in designated states.

Key responsibilities

• Handle high-volume calls with professionalism and confidence
• Negotiate payment arrangements that align with consumer needs and company goals
• Maintain accurate documentation and ensure compliance with all relevant laws and standards

Required qualifications

• High School Diploma or equivalent (GED) required
• Ability to navigate multiple computer applications and databases simultaneously
• Willingness to obtain Professional Collections Specialist (PCS) certification within one year of hire
• Reliable and responsible with a strong commitment to punctuality and productivity
• Clear initial, ongoing, and annual identity, criminal, and background checks