Bilingual Collections Specialist
Job Summary
Working remotely in a full-time capacity, the Bilingual Collections Specialist will assist consumers in understanding their accounts and finding payment solutions while managing a high volume of inbound and outbound calls.
Key responsibilities
- Engage with consumers to clarify account details and offer payment options
- Document interactions accurately in the system and meet performance goals
- Provide support and coaching to navigate sensitive conversations effectively
Required qualifications
- 1+ year of experience in a call center, customer service, billing, or collections
- Bilingual in English and Spanish is required
- Basic knowledge of medical terminology is preferred
- A reliable and detail-oriented work style
- Must reside in FL, MO, SC, or VA with a suitable work-from-home setup
Complete Job Description
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