Bilingual Communication Specialist
Job Summary
Supporting a high-performance team, the remote Bilingual Communication Specialist will manage inbound calls to capture sensitive information regarding workplace concerns while ensuring an exceptional customer experience.
Key responsibilities
- Engage reporters with care, ensuring their information is handled confidentially and their experience is valued
- Follow the intake process for calls from various industries, demonstrating good judgment to meet caller needs
- Conduct guided interviews to accurately capture report details, maintaining strict confidentiality throughout the process
Required qualifications
- Minimum typing speed of 35 WPM
- Experience using MS Office and navigating proprietary software applications
- Ability to demonstrate emotional resilience in distressing situations
- Comfort working in a fast-paced, candid environment that values innovation
- A quiet, secure home office or workspace with a recommended internet speed of 25 mbps and 10 mbps upload
Complete Job Description
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