Bilingual Communication Specialist
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Job Summary
Working remotely, the full-time Bilingual Communication Specialist will engage with reporters to capture sensitive information through inbound calls, ensuring a high-quality customer experience while adhering to confidentiality protocols.
Key responsibilities
- Engage each reporter with care and concern, instilling confidence in the handling of their information
- Answer calls promptly and guide reporters through a structured interview process to accurately capture report details
- Maintain strict confidentiality of all reports and assist with special projects as assigned
Required qualifications
- Outstanding customer service skills with a strong results orientation
- Minimum typing speed of 35 WPM and proficiency in MS Office
- Ability to demonstrate emotional resilience in distressing situations
- A quiet, secure home office environment with recommended internet speed of 25 mbps download and 10 mbps upload
- Openness to change and adaptability to evolving business needs
Complete Job Description
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