Bilingual Consumer Support Representative

Job Summary

Fluent in both English and Canadian French, the full-time hourly Bilingual Consumer Support Representative will enhance consumer experiences by accurately addressing and escalating inquiries via various communication channels while working remotely.

Key responsibilities:

• Ensure timely responses to consumer inquiries and clear all queues by the end of the workday
• Maintain expert knowledge of client-specific processes and meet or exceed key performance indicators (KPIs)
• Document and communicate consumer interactions accurately while providing exceptional customer service

Required qualifications:

• High School Diploma or GED; some college preferred
• Bilingual fluency in English and Canadian French (verbal and written)
• Minimum of 2 years of contact center experience
• Experience in the Consumer Packaged Goods industry strongly preferred
• Proficient digital navigation skills and ability to handle multiple responsibilities