Bilingual Contact Center Specialist
Job Summary
Fluent in Spanish, the full-time Bilingual Contact Center Specialist will provide exemplary service to members via phone, managing transactions, answering inquiries, and promoting credit union products while working remotely from Washington or Oregon.
Key responsibilities
- Greet and assist members with transactions and inquiries, ensuring a high level of customer service
- Process various member transactions and provide technical support for online banking services
- Identify sales opportunities and promote credit union products to meet production and referral goals
Required qualifications
- Minimum six (6) months experience in a sales or customer service environment
- Fluent in Spanish
- In-depth knowledge of credit union products and services
- Experience in a Contact Center or financial institution preferred
Complete Job Description
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