Bilingual Contractor Support Representative

Job Summary

Managing inbound client communications, the full-time Bilingual Contractor Support Representative will handle client requests, maintain relationships, and ensure service levels are met while working remotely.

Key responsibilities

• Leverage web-based applications to manage client accounts and order reports and services
• Resolve client support calls and emails to achieve first contact resolution and provide excellent customer service
• Collaborate with internal teams to address issues beyond first contact and meet call center metrics

Required qualifications

• High school diploma or equivalent required
• 2 years of experience in an inbound customer service environment or equivalent education experience
• Experience in background screening or analytical review preferred
• Strong computer skills with proficiency in Microsoft Office Suite
• Bilingual in French and English is a plus