Bilingual Credit Collections Assistant

Job Summary

Utilizing independent judgment, the full-time Bilingual Credit Collections Assistant will manage daily collection calls, coordinate office and field collection procedures, and analyze reports to ensure compliance with payment obligations, all while working remotely from the Dallas/Ft. Worth area.

Key responsibilities

• Conduct daily collection calls and document detailed notes in the collection system
• Review past due accounts for reinstatement and coordinate approvals with Customer Service Representatives
• Handle complex billing investigations and resolve disputes related to credit and collections

Required qualifications

• Three years of experience in customer service or collections, or a related field involving credit extension
• Associate's degree in business or a related field preferred, or equivalent relevant experience
• Knowledge of automated systems and procedures for bill collection
• Bilingual proficiency in English and Spanish highly preferred
• Ability to work independently and manage difficult customer interactions under pressure