Bilingual Credit & Collections Representative

Job Summary

Seeking a results-oriented Bilingual Credit & Collections Representative (French and English) for a full-time remote position, responsible for managing a diverse portfolio of accounts, ensuring timely collections, and maintaining positive customer relationships while collaborating with internal teams to resolve payment issues.

Key responsibilities

• Manage an assigned portfolio and proactively follow up on outstanding receivables
• Investigate and resolve billing discrepancies, pricing concerns, and other account issues
• Communicate effectively with customers in both English and French to facilitate collections

Required qualifications

• Bilingual in English and French with strong verbal and written communication skills
• 3-4 years of B2B credit and collections experience preferred
• Proficiency in Microsoft Excel and Outlook; experience with ERP or accounting systems is an asset
• Post-secondary education in Accounting, Finance, Business Administration, or a related field is considered an asset
• Strong organizational skills with the ability to manage multiple priorities accurately