Bilingual Customer Care Advisor

Job Summary

Providing exceptional phone service and support, the full-time remote Bilingual Customer Care Advisor will manage inbound and outbound communications with members, educate clients on health plans, and resolve inquiries while maintaining accurate documentation.

Key responsibilities

• Handles inbound and outbound communication with members and providers across multiple channels
• Educates members about health and well-being to help them select the best benefit plan options
• Documents all member interactions in CRM software and meets established performance goals

Required qualifications

• 2+ years of customer service or call center experience
• College degree preferred, but not required
• Proficient computer skills including MS Word, Excel, Outlook, and Teams
• Ability to multitask effectively in a fast-paced environment
• Bilingual in Spanish is a plus