Bilingual Customer Care Representative

Job Summary

Fluent in both English and Spanish, the fully remote Bilingual Customer Care Representative will provide courteous and efficient customer service to applicants and customers through various communication channels, ensuring high levels of satisfaction and effective problem resolution.

Key responsibilities

• Respond to inquiries from applicants and customers in both English and Spanish via telephone, email, and chat
• Process service requests accurately, including verification and transcript requests, while maintaining a high degree of customer satisfaction
• Perform daily quality assurance reviews and manage data entry to support the maintenance of applicant files

Required qualifications

• High school diploma or GED required
• Fluency in spoken and written English and Spanish
• Relevant work experience in customer service or a related field
• Strong computer skills, including proficiency with Microsoft Office applications
• Ability to manage multiple tasks efficiently in a fast-paced environment