Bilingual Customer Care Representative

Job Summary

Providing compassionate support to callers, the full-time Bilingual Customer Care Representative will handle billing inquiries and resolve complex health care concerns while working remotely during a structured schedule of 40 hours per week.

Key responsibilities

• Answer a high volume of calls, evaluating and responding to all aspects of billing inquiries
• Research, troubleshoot, and resolve complex billing issues and customer complaints
• Maintain compliance with HIPAA regulations while navigating the Quest Billing System and other applications

Required qualifications

• Bilingual in English and Spanish
• High school diploma or GED required
• 1+ years of call center experience handling high volumes of inbound calls
• 1+ years of experience in a medical office or health care setting
• Knowledge of healthcare claims billing and eligibility processes