Bilingual Customer Care Representative

Job Summary

Providing compassionate support to members, the full-time Bilingual Customer Care Representative will manage up to 70 calls daily, addressing billing inquiries and resolving complex healthcare concerns in a remote setting.

Key responsibilities

• Answer a high volume of calls from patients, evaluating and responding to billing inquiries while translating medical terminology into understandable information
• Research, troubleshoot, and resolve complex billing issues and customer complaints, ensuring full resolution
• Maintain compliance with HIPAA regulations while navigating the Quest Billing System and tracking patient contacts

Required qualifications

• Bilingual in English and Spanish
• High school graduate or GED
• 1+ years of call center experience handling high volumes of inbound calls
• 1+ years of experience in a medical office or healthcare setting
• Knowledge of healthcare claims billing and eligibility processes