Bilingual Customer Care Representative
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Job Summary
Working remotely in Texas, the full-time Bilingual Customer Care Representative will manage inbound calls from members, clients, and facilities, providing personalized assistance while handling a high volume of calls daily.
Key responsibilities:
- Handle 60-80 inbound calls daily, addressing inquiries and providing support to members and clients
- Assist in resolving issues and ensuring customer satisfaction through effective communication
- Utilize computer systems to navigate and document customer interactions accurately
Required qualifications:
- Must reside in Texas
- At least 1 year of call center experience
- Minimum of 6 months customer service experience
- Proficiency in both English and Spanish
- Basic typing and computer skills with a reliable high-speed internet connection
Complete Job Description
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