Bilingual Customer Care Specialist
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Job Summary
Fluent in both French and English, the full-time salaried Bilingual Customer Care Specialist will provide remote support by handling customer inquiries, troubleshooting software issues, and guiding users on product features while ensuring a high level of service.
Key responsibilities
- Handle customer and applicant inquiries in French and English via phone, email, and chat, resolving issues promptly
- Troubleshoot technical issues across the platform and escalate when necessary, ensuring thorough documentation of interactions
- Teach customers best practices and product features while collaborating with cross-functional teams to improve the product
Required qualifications
- Full professional fluency in French and English, with a preference for Canadian (Quebec) French
- Experience in customer support or customer success within a SaaS environment
- Strong technical aptitude and troubleshooting skills
- Self-motivated with the ability to work independently
- Familiarity with help desk software and customer support tools
Complete Job Description
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