Bilingual Customer Experience Associate

Job Summary

To support a growing member base, the part-time Bilingual Customer Experience Associate will conduct high-volume outreach via phone, text, and email to new and existing members, ensuring increased enrollment and program completion rates while working remotely.

Key responsibilities:

• Conduct daily outreach and respond to inbound tickets, maintaining a high phone answer rate
• Act as a central point of contact for customer inquiries regarding Bold's offerings
• Achieve and maintain a customer satisfaction score of 92% or higher

Required qualifications:

• 1-3 years of experience in a customer support role
• Experience with CRM and customer service tools, such as Insightly and HubSpot
• Demonstrated ability to communicate effectively with empathy and active listening
• Experience interacting with older adults in a relevant capacity
• Strong organizational skills with attention to detail and the ability to manage a high volume of work