Bilingual Customer Experience Representative
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Job Summary
To support a high-volume call center, the full-time Bilingual Customer Experience Representative will manage scheduling for collision repair appointments, assist with customer inquiries, and ensure a best-in-class customer experience while working remotely.
Key responsibilities
- Schedule customer appointments for collision repair and estimates following established procedures
- Professionally handle a high volume of inbound and outbound customer communications
- Assist customers with rental car reservations and tow scheduling while maintaining confidentiality
Required qualifications
- High school diploma or GED required
- Minimum of 1 year of experience in a high-volume call center environment
- Fluency in Spanish and English required
- Reliable high-speed internet and a quiet workspace
- Ability to navigate and multitask across multiple systems, including CRM software
Complete Job Description
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