Bilingual Customer Experience Representative
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Job Summary
To support a high-volume call center, the fully remote Bilingual Customer Experience Representative will manage scheduling for collision repair appointments, handle inbound and outbound customer communications, and assist with rental car reservations while ensuring a best-in-class customer experience.
Key responsibilities
- Schedule customer appointments for collision repair and estimates in line with established procedures
- Professionally manage a high volume of inbound and outbound customer communications
- Assist customers with rental car reservations and tow scheduling
Required qualifications
- High school diploma or GED required
- Minimum of 1 year of experience in a high-volume call center environment
- Fluent in Spanish and English required
- Reliable modem and high-speed internet meeting minimum requirements
- Ability to navigate and multitask across multiple systems, including CRM software
Complete Job Description
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