Bilingual Customer Experience Specialist
Job Summary
Supporting customers with web technology issues, the full-time Bilingual Customer Experience Specialist will provide technical assistance via phone, email, and live chat, ensuring a smooth support experience for both English and French-speaking clients in a remote setting.
Key responsibilities
- Provide technical support and troubleshoot web hosting, website, and email issues through various communication channels
- Explain web hosting components and assist customers with actionable guidance on DNS settings and content management systems like WordPress
- Address pre-sales, sales, and billing inquiries while maintaining high customer satisfaction levels
Required qualifications
- Experience in a technical support or helpdesk role
- Strong troubleshooting skills for websites and email systems
- Fluency in both English and French (written and verbal)
- Familiarity with web hosting platforms is a strong plus
- A background in customer service or a related technical role is an asset
Complete Job Description
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