Bilingual Customer Service Agent

Job Summary

To support individuals navigating their insurance benefits, the part-time hourly Bilingual Customer Service Agent will manage inbound and outbound calls, provide assistance in both English and Spanish, and ensure a positive customer experience in a remote environment.

Key responsibilities

• Answer customer inquiries with professional courtesy and exceptional service
• Document customer information and verify details accurately in the database
• Utilize statistical data to enhance performance and follow-up with callers as needed

Required qualifications

• High School Diploma or GED
• Bilingual in English/Spanish with the ability to read, write, and translate
• Prior call center or customer service experience is highly desired
• Exceptional computer skills, including proficiency with dual monitors and databases
• Ability to pass a background investigation and drug screen