Bilingual Customer Service Agent

Job Summary

Fluent in both English and Spanish, the full-time Bilingual Customer Service Agent will provide professional customer support remotely by answering calls, taking messages, and assisting callers with empathy while working a 2nd shift schedule that includes weekends and holidays.

Key responsibilities:

• Professionally answer incoming calls for various businesses and relay information clearly
• Assist callers with empathy while entering information into company systems
• Communicate effectively with team members and supervisors to ensure a positive caller experience

Required qualifications:

• Fluency in both spoken and written English and Spanish
• Strong customer service skills with a polished phone presence
• Dependable and punctual with strong spelling and typing abilities
• Comfortable multitasking while handling calls
• Ability to meet work-from-home requirements, including a quiet workspace and high-speed wired internet connection