Bilingual Customer Service Agent

Job Summary

Providing exceptional customer service, the full-time Bilingual Customer Service Agent will manage electronic claims and eligibility inquiries in both Spanish and English while working remotely in a contact center environment.

Key responsibilities

• Coordinate claims and handle eligibility inquiries via phone and electronically in both languages
• Meet established call center metrics and ensure first call resolution through effective problem solving
• Document customer interactions in the CRM system and provide mentoring to other customer service representatives as needed

Required qualifications

• High school diploma or equivalent required; 2+ years of college preferred
• 2+ years of contact center experience preferred
• Must be 18 years of age or older
• Proficiency in navigating multiple computer programs while assisting customers
• Strong organizational skills and ability to work independently