Bilingual Customer Service Agent

Job Summary

Seeking a dedicated Bilingual Customer Service Agent for a full-time remote position, who will manage incoming customer calls, provide accurate information using various computer applications, and assist with technical problem-solving while maintaining detailed documentation.

Key responsibilities

• Handle customer inquiries with professionalism and efficiency
• Investigate customer issues and provide accurate information using multiple systems
• Document customer interactions and follow established procedures and quality standards

Required qualifications

• High school diploma or equivalent (GED)
• Previous customer service experience in a professional setting
• Strong computer skills, including the ability to navigate multiple applications
• Clear and effective communication skills in both English and Spanish
• Ability to work independently while being part of a remote team