Bilingual Customer Service Agent

Job Summary

To support essential programs, the full-time hourly Bilingual Customer Service Agent will manage incoming calls, provide accurate information using various systems, and assist clients with service-related processes in a remote environment.

Key responsibilities

• Handle customer inquiries professionally and efficiently through incoming calls
• Investigate customer queries and provide accurate information using multiple applications
• Document customer interactions and follow established procedures and standards

Required qualifications

• High school diploma or equivalent (GED)
• Previous customer service experience in a professional environment
• Strong computer skills, including the ability to navigate multiple applications
• Ability to communicate clearly and professionally with English-speaking clients
• Reliability and the ability to maintain a consistent work schedule