Bilingual Customer Service Associate
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Job Summary
Providing exceptional customer support, the full-time Bilingual Customer Service Associate will engage with clients through various channels, resolving inquiries and complaints while managing special projects and meeting performance metrics, with a hybrid work schedule that includes onsite work in Lewisville on Tuesdays and Wednesdays and remote work on other days.
Key responsibilities
- Respond to customer inquiries via phone, email, or chat
- Lead special projects for the team and document customer interactions
- Resolve customer issues efficiently and follow up to ensure satisfaction
Required qualifications
- High school diploma or GED
- Minimum of 1 year of related professional experience or equivalent education
- Basic computer proficiency, including experience with email and data entry
- Ability to multitask and manage time effectively in a fast-paced environment
- Reliable attendance and punctuality
Complete Job Description
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