Bilingual Customer Service Coordinator
Job Summary
As a full-time Bilingual Customer Service Coordinator, the candidate will manage incoming service requests in both French and English, coordinate solutions, and ensure efficient resolution of customer inquiries while working remotely.
Key responsibilities
- Answer incoming service requests via phone, chat, email, and online inquiries, escalating issues as necessary
- Generate and follow up on service request work orders, ensuring timely completion and coordination of logistics
- Update customer service databases and run various reports for review to support operational excellence
Required qualifications
- High School Diploma or GED with up to 2 years of job-related experience
- Proficiency in Microsoft Office products, including Word, Excel, and Outlook
- Basic math skills for calculating percentages, discounts, and markups
- Must be bilingual in French and English
- Strong organizational skills with an inquisitive mindset
Complete Job Description
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