Bilingual Customer Service Coordinator

Job Summary

As a full-time Bilingual Customer Service Coordinator, the candidate will manage incoming service requests in both English and French, coordinate solutions, and collaborate with internal teams to enhance customer experience in a remote setting.

Key responsibilities

• Answer and respond to customer inquiries via phone, chat, email, and online requests, escalating issues as necessary
• Generate, follow up on, and manage service request work orders to ensure timely completion
• Update customer service databases and run various reports for team review

Required qualifications

• High School Diploma or GED with up to 2 years of related experience
• Must be bilingual in French and English
• Working knowledge of Microsoft Office products, including Word, Excel, and Outlook
• Basic math skills, including the ability to calculate percentages and discounts
• Strong organizational skills and an inquisitive mindset