Bilingual Customer Service Coordinator
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Job Summary
Providing exceptional customer service, the full-time Bilingual Customer Service Coordinator will manage incoming service requests, coordinate solutions, and collaborate with internal teams in a remote environment.
Key responsibilities
- Answer incoming service requests via phone, chat, email, and online, responding to customer inquiries and escalating as necessary
- Generate and follow up on service request work orders, ensuring timely completion and updating company systems
- Suggest process improvements to enhance team efficiency and model behaviors consistent with company values
Required qualifications
- High School Diploma or GED with up to 2 years of job-related experience
- Proficiency in Microsoft Office products, including Word, Excel, and Outlook
- Strong organizational skills and an inquisitive mindset
- Basic math skills for calculating simple figures such as percentages and discounts
- Fluency in both French and English is required
Complete Job Description
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