Bilingual Customer Service Rep

Job Summary

Providing exceptional support for external customers, the full-time Bilingual Customer Service Representative will resolve inquiries, manage complaints, and build positive relationships while working in a hybrid schedule of three days in-office and two days remotely.

Key responsibilities

• Respond to customer inquiries and complaints via phone, email, and digital communication
• Maintain up-to-date knowledge of company products and services to assist clients effectively
• Collaborate with cross-functional teams to ensure prompt resolution of customer issues

Required qualifications

• High School Diploma or equivalent
• Proficient in Microsoft Office
• Prior customer service experience
• Bi-lingual in Spanish and English
• Ability to pass drug screening, criminal, and credit background checks