Bilingual Customer Service Representative

Job Summary

Providing professional and solutions-focused support, the remote Bilingual Customer Service Representative will manage customer inquiries across phone, live chat, and email, ensuring a high standard of service while maintaining customer accounts in internal platforms.

Key responsibilities

• Serve as the first point of contact for customer inquiries, ensuring clear and empathetic communication
• Investigate and resolve customer issues, exercising judgment to determine escalation when necessary
• Collaborate with peers and internal partners to deliver timely resolutions and contribute to team initiatives

Required qualifications

• Associate degree in Business, Communications, or a related field required; bachelor's degree preferred
• 1-2 years of customer service or client-facing experience in a multi-channel support environment
• Proficiency in MS Office, particularly Excel, and familiarity with Salesforce or similar CRM systems
• Bilingual in English and Spanish is preferred
• Demonstrated ability to build trust quickly and de-escalate tense situations