Bilingual Customer Service Representative

Job Summary

To support a growing customer base, the remote Bilingual Customer Service Representative will manage customer inquiries across phone, chat, and email, ensuring professional and solutions-focused assistance while maintaining accurate customer accounts.

Key responsibilities

• Serve as the first point of contact for customer inquiries, ensuring clear and empathetic communication
• Investigate and resolve customer issues, determining when to escalate matters as needed
• Maintain and update customer accounts in internal platforms and CRM software with accuracy

Required qualifications

• Associate degree in Business, Communications, or related field required; bachelor's degree preferred
• 1-2 years of customer service or client-facing experience in a multi-channel support environment
• Proficient in MS Office, particularly Excel; familiarity with Salesforce or similar CRM systems
• Bilingual in English and Spanish preferred
• Organized and detail-oriented, able to manage and prioritize workload effectively