Bilingual Customer Service Representative
Job Summary
As a Bilingual Customer Service Representative, this full-time remote position will manage inbound and outbound communications, utilizing web-based tools to efficiently resolve customer inquiries and ensure a positive experience.
Key responsibilities
- Handle and respond to all customer inquiries with professionalism and care
- Resolve issues on the first call by being proactive and providing excellent customer service
- Track call-related information for auditing and reporting purposes while escalating issues as necessary
Required qualifications
- High School Diploma or equivalent
- Minimum of 6 months of customer service experience
- Must be 18 years of age or older
- Ability to type at least 25 words per minute
- Comfortable with desktop computer systems and general knowledge of Windows-based systems
Complete Job Description
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