Bilingual Customer Service Representative

Job Summary

Providing exceptional support to customers, the remote Bilingual Customer Service Representative will manage inquiries in both Spanish and English, ensuring prompt and professional resolutions while adhering to operational standards.

Key responsibilities:

• Assist with daily call volume and prioritize service level targets
• Provide accurate and courteous resolutions to customer inquiries across various communication channels
• Meet Quality Assurance requirements and other key performance metrics

Required qualifications:

• 1 year of customer service experience in a similar role
• Fluency in speaking, reading, and writing in Spanish and English
• High school diploma or equivalent
• Proficiency in Microsoft Office Suite and ability to learn new computer systems
• Flexibility in schedule and willingness to work shifts and overtime as required