Bilingual Customer Service Representative

Job Summary

Bilingual Customer Service Representatives will provide compassionate support to members regarding billing inquiries, managing a high volume of calls in a full-time remote position, with a schedule of 40 hours per week, Monday to Friday, between 8:30 AM and 8:00 PM ET.

Key responsibilities

• Answer and evaluate billing inquiries from patients or their representatives, translating medical terminology into understandable information
• Research and resolve complex billing issues and customer complaints, ensuring full resolution
• Maintain compliance with HIPAA regulations while navigating the billing system and tracking patient contacts

Required qualifications

• Bilingual in English and Spanish
• High school diploma or GED required
• 1+ years of experience in a call center handling high volumes of inbound calls
• 1+ years of experience in a medical office or healthcare setting resolving customer concerns
• Knowledge of healthcare claims billing and eligibility processes