Bilingual Customer Service Representative
Job Summary
Bilingual Customer Service Representatives will provide compassionate support to members by addressing billing inquiries and resolving escalated issues in a full-time remote role, requiring commitment to a 40-hour work week with shifts between 8:30 AM and 8:00 PM ET.
Key responsibilities
- Answer a high volume of calls from patients, evaluating and responding to all aspects of billing inquiries
- Research, troubleshoot, and resolve complex billing issues and customer complaints to ensure full resolution
- Maintain compliance with HIPAA regulations while navigating the billing system and tracking patient contacts
Required qualifications
- Bilingual in English and Spanish
- High school diploma or GED required
- 1+ years of experience in a call center handling a high volume of inbound calls
- 1+ years of experience in a medical office or healthcare setting analyzing and resolving customer concerns
- Knowledge of healthcare claims billing processes and the ability to translate complex terminology into simple instructions
Complete Job Description
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