Bilingual Customer Service Representative

Job Summary

Fluent in both English and Spanish, the full-time Bilingual Customer Service Representative will assist patients in navigating payment plans, resolve billing inquiries, and provide exceptional service through inbound and outbound communication in a remote environment.

Key responsibilities

• Deliver empathetic service while representing company values in patient and provider interactions
• Manage inbound and outbound calls and emails regarding account questions, billing issues, and payment plan enrollment
• Educate patients on digital payment options and collaborate with providers to resolve payment plan issues

Required qualifications

• 3+ years of customer service experience, preferably in healthcare or financial services
• Fluency in Spanish and English (written and verbal) is required
• Passion for improving healthcare access and patient experience
• Strong problem-solving skills and ability to work independently
• Experience collaborating with cross-functional teams in a remote setting