Bilingual Customer Service Representative

Job Summary

Fluent in both Spanish and English, the full-time Bilingual Customer Service Representative will manage a high volume of inbound and outbound calls, assist clients with loan servicing inquiries, and ensure outstanding customer service in a remote environment.

Key responsibilities

• Manage inbound and outbound calls to update clients and handle escalated issues
• Maintain accurate records in the CRM and assist Debt Consultants with client enrollment processes
• Provide solutions to customer needs while following communication procedures and guidelines

Required qualifications

• High School diploma or equivalent required
• Prior customer service experience preferred
• Proficient typing skills for accurate data entry
• Fundamental understanding of computer operations
• Ability to collaborate effectively within a team