Bilingual Customer Service Representative
Job Summary
Providing prompt and courteous support, the full-time Bilingual Customer Service Representative will handle inbound calls in both English and Spanish from health plan members regarding transportation services, while meeting productivity metrics in a remote setting.
Key responsibilities
- Handle inbound calls from health plan members and representatives about transportation services
- Meet or exceed productivity metric goals, including Average Handle Time and Customer Satisfaction
- Follow HIPAA and compliance protocols to protect members' health information
Required qualifications
- Minimum of 6 months of inbound Contact Center experience or transferable healthcare experience
- High School degree or equivalent
- Ability to sit for 8 hours or more a day wearing a headset
- Secure, quiet, distraction-free workspace during scheduled shifts
- Moderate experience in Microsoft Teams, Outlook, and Word
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 38,797 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
BBB URL BBB URL
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
