Bilingual Customer Service Representative
Job Summary
Fluent in both English and Spanish, the full-time Bilingual Customer Service Representative will respond to customer inquiries regarding home delivery pharmacy services while working remotely from designated states during flexible 8-hour shifts, including potential overtime during peak periods.
Key responsibilities:
- Respond to 60 - 80 incoming calls daily from customers or pharmacies regarding pharmacy benefits
- Document required information accurately in computer systems while actively listening to customer inquiries
- Make occasional outbound calls for follow-ups as needed
Required qualifications:
- High School Diploma or GED
- Bilingual fluency in English and Spanish
- 1+ years of customer service experience
- Familiarity with computer systems and basic knowledge of Microsoft Office
- Ability to attend 3 - 4 weeks of training with 100% attendance and be on camera during training
Complete Job Description
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