Bilingual Customer Service Representative

Job Summary

Bilingual Customer Service Representatives will provide high-quality support in a full-time remote position, managing customer inquiries via phone, chat, and email while ensuring accurate data processing and promoting self-service tools.

Key responsibilities:

• Handle inbound customer contacts across multiple channels, resolving inquiries with accuracy and professionalism
• Accurately enter and update customer information in various systems while processing secure transactions
• Identify recurring customer concerns and collaborate on continuous improvement projects to enhance the overall experience

Required qualifications:

• High school diploma or equivalent (GED) required
• 1-2 years of customer service experience in a contact center or similar environment
• Experience with multiple computer systems and learning management systems (LMS) preferred
• Prior experience processing secure transactions or handling sensitive data (PII/PCI) is a plus
• Ability to communicate effectively across various channels with a focus on empathy and active listening