Bilingual Customer Service Representative
Job Summary
To provide exceptional service in a fast-paced environment, the remote Bilingual Customer Service Representative will manage inbound and outbound communications in both Spanish and English, efficiently resolving client inquiries and ensuring a positive customer experience.
Key responsibilities
- Connect with customers via phone, email, chat, and social media to address questions and concerns
- Calmly de-escalate issues and escalate interactions when necessary
- Track call-related information for auditing and reporting purposes while meeting defined sales objectives
Required qualifications
- Bilingual in Spanish and English
- Minimum of 6 months customer service experience
- High School Graduate or GED
- Ability to type at least 25 words per minute
- Familiarity with Windows operating systems and desktop computer systems
Complete Job Description
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