Bilingual Customer Service Representative
Job Summary
Working remotely in a full-time capacity, the Bilingual Customer Service Representative will respond to patient inquiries about medical bills and insurance, ensuring a positive impact on patient lives while maintaining compliance with company policies.
Key responsibilities
- Respond to inbound calls from patients regarding medical billing and insurance inquiries
- Explain billing statements and payment options clearly and compassionately
- Document interactions accurately in billing and patient management systems
Required qualifications
- Bilingual in English and Spanish
- High school diploma or equivalent
- Experience in a call center or customer-oriented environment
- Home internet with a minimum of 20 mbps download/10 mbps upload speed
- Proficient MS Office skills
Complete Job Description
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