Bilingual Customer Service Representative

Job Summary

Providing compassionate support to callers, the full-time Bilingual Customer Service Representative will assist with billing inquiries and resolve complex healthcare concerns remotely while managing a high volume of calls.

Key responsibilities

• Answer and evaluate billing inquiries from patients, translating medical terminology into understandable information
• Research and resolve complex billing issues and customer complaints, ensuring full resolution
• Maintain compliance with HIPAA regulations and keep a tracking log of all patient contacts

Required qualifications

• Bilingual in English and Spanish
• High school diploma or GED required
• 1+ years of call center experience handling high volumes of inbound calls
• 1+ years of experience in a medical office or healthcare setting
• Knowledge of healthcare claims billing and eligibility processes