Bilingual Customer Service Representative

Job Summary

To support a high-volume, fast-paced call center environment for a federal government customer, multiple bilingual (English/Spanish) Customer Service Representatives will manage sensitive calls remotely, ensuring compassionate service and accurate documentation.

Key Responsibilities

• Resolve high volumes of calls and tickets using prepared scripts and an extensive knowledge library
• Gather and verify applicant data while documenting every interaction with high detail
• Maintain a courteous demeanor with teammates and callers, including customers in crisis or with difficult situations

Required Qualifications

• US Citizenship and the ability to pass Federal government suitability screenings for a Personal Identity Verification (PIV) card
• High School Diploma/GED and at least one year of customer service experience
• Proficiency in both verbal and written communication in Spanish and English
• Advanced proficiency in Microsoft Windows, Microsoft Outlook, and Google Chrome
• Ability to successfully pass a level 2 government background investigation and drug screen