Bilingual Customer Service Representative

Job Summary

Fluent in Spanish, the full-time Bilingual Customer Service Representative I will support daily customer service operations by responding to inquiries, maintaining accurate customer records, and assisting with service-related requests in a remote environment.

Key responsibilities:

• Respond promptly to customer inquiries via phone, email, and chat, providing accurate information and professional support
• Document customer interactions, requests, and resolutions accurately within CRM systems
• Collaborate with internal departments to support customer needs and ensure timely issue resolution

Required qualifications:

• High school diploma or GED required
• Fluency in Spanish, including reading, writing, and speaking
• 1-2 years of customer service experience preferred, especially in customer-facing environments
• Basic proficiency with CRM systems (Salesforce preferred) and Microsoft Office applications
• Ability to manage multiple tasks in a fast-paced environment