Bilingual Customer Service Representative

Job Summary

Fluent in both Spanish and English, the full-time Bilingual Customer Service Representative will assist customers by responding to inbound inquiries via various multimedia channels, providing accurate information, and resolving concerns while working from home.

Key responsibilities

• Respond to inbound customer inquiries through voice and email, ensuring clear and professional communication
• Research and resolve customer issues using available resources, documenting all interactions according to quality assurance guidelines
• Meet productivity standards while providing follow-up assistance and escalating issues as necessary

Required qualifications

• High School diploma or equivalent required
• Minimum of 6 months experience in customer service, administrative, or telemarketing roles
• Proficiency in typing a minimum of 20 words per minute
• Strong computer skills, including experience with Windows, Excel, and Word
• Ability to maintain a quiet, distraction-free workspace during scheduled shifts