Bilingual Customer Service Representative

Job Summary

Providing professional customer service to English and Spanish-speaking policyholders, the remote Bilingual Customer Service Representative will manage incoming calls and emails, address inquiries about insurance policies, and process account requests while ensuring a positive customer experience.

Key responsibilities

• Respond to calls and emails from policyholders and agents in both English and Spanish, delivering accurate information and service
• Research and resolve customer complaints, ensuring effective solutions are provided
• Process policyholder and agent requests with attention to detail and maintain documentation for timely processing

Required qualifications

• High school diploma or equivalent
• One to two years of customer service experience
• Strong verbal and written communication skills in both English and Spanish
• Proficiency in Microsoft Word and Excel is preferred
• Ability to manage multiple responsibilities and work independently while collaborating with team members