Bilingual Customer Service Representative

Job Summary

Providing exceptional customer service, the remote Bilingual Customer Service Representative will serve as the main point of contact for domestic and international customers, managing inquiries and order fulfillment while supporting various customer service processes.

Key responsibilities

• Act as the primary contact for customer inquiries via phone and email, addressing issues related to orders, pricing, and product information
• Manage customer orders and claims, ensuring compliance with established policies and procedures
• Drive process improvement initiatives and support the promotion of self-service tools to enhance customer experience

Required qualifications

• High school diploma or GED required; associate or bachelor's degree preferred
• Fluency in French, both written and spoken, is essential
• Minimum of two years of work experience preferred, with at least one year in customer service
• Familiarity with Microsoft Office suite applications is required
• Ability to work in a remote environment with a reliable internet connection and a dedicated workspace